ATRI
Driver retention

2019 key issues: No. 4 Detention/delay at customer facilities

Jan. 2, 2020
Making a tough job even harder, truck drivers have seen a steady increase in delays at customer facilities over a recent four-year period.

The many impacts of excessive customer detention connect to other issues in the ATRI top 10, including HOS, driver compensation, and truck parking. In a recent ATRI study quantifying detention impacts, drivers reported a 27.4% increase in delays of six or more hours between 2014 and 2018.

ATRI has called for more research on the safety and economic impacts of customer detention on truck drivers and trucking operations, quantifying impacts on detention times that have occurred since the ELD mandate, and examining the potential for creation of a “Shipper of Choice” database to reduce detention times for carriers and drivers.

Here is some of Bulk Transporter’s coverage of driver detention/delays during 2019:

ATRI retention report shows driver delays are increasing

NTTC’s Edmondson opens up on tanker industry issues, ways to work together with terminal operators 

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