Glen Allen VA-based Decisiv, which specializes in service relationship management (SRM), says it ended 2019 by reaching a major milestone, with 15 million commercial vehicle service events recorded on its SRM platform.
New deployment and expanded activity by SRM ecosystem users is projected to result in more than 4 million service events managed on the Decisiv SRM platform in 2020, the company maintained.
“The Decisiv SRM platform is being used to manage more than 11,000 service events every day,” said Dick Hyatt, president and CEO of Decisiv. “The growing activity by asset owners and managers, and service provider networks, is being driven both by our asset and service management technology advances, and by our support initiatives that are focused on providing an expanding level of service orchestration.
“We remain firmly committed to ensuring our clients realize improvements in asset performance and utilization from the Decisiv SRM Ecosystem.”
Decisiv said it is continuing to generate value for SRM users through ongoing technology developments, including a recently announced Key Design System, which accelerates rapid onboarding of service provider and technology partners through extensive, easy-to-use APIs.
“Reaching the 15 million-service-event milestone is affirmation of the growing adoption of the Decisiv SRM Ecosystem, and the fact that we are driving real value in commercial asset service management,” Hyatt asserted.