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Detroit Connect aids telematics capability

Detroit Diesel Corporation introduced a new addition to its family: Detroit Connect, the telematics arm that includes the Detroit Virtual Technician onboard diagnostics system.

The new brand serves to strengthen Daimler Trucks North America (DTNA) and Detroit’s commitment to developing integrated telematics systems that enhance efficiency, uptime, and performance.

Available for Freightliner and Western Star trucks with an EPA 2010 or newer Detroit engines, the proprietary Virtual Technician technology helps reduce downtime and decrease maintenance costs by providing a technical snapshot of the engine’s status as soon as the Check Engine light comes on. This lets drivers and fleet managers make informed decisions with real-time information. The Detroit Customer Support Center then relays the information to the provided contact to determine the issue, recommended service, how soon the engine needs to be serviced, and supply the closest authorized Detroit service location. Depending on the issue, the driver may complete the delivery before visiting the service center.

Trained technicians are alerted in advance of the customer’s arrival so they can quickly line up the parts, arrange for service, and repair the problem.

Visibility fleet software uses wireless communication and a GPS satellite network to deliver real-time data on the entire fleet to a secured website, letting fleet managers and owners monitor the status of one or all trucks. The software generates reports that analyze fleet efficiency, and provides detailed information on vehicle location, speed, mileage, routes, stop times, and idle times.

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