Kenworth TruckTech+ provides remote diagnostics to keep trucks rolling

March 2, 2016
“Kenworth TruckTech+ is now operational in more than 10,000 new Kenworth Class 8 trucks equipped with PACCAR MX-13 engines

The future in mobile truck diagnostics was on display at the Technology & Maintenance Council’s annual meeting in Nashville TN in the form of Kenworth TruckTech+ for Kenworth Class 8 customers, according to Kenworth officals.

“Kenworth TruckTech+ is now operational in more than 10,000 new Kenworth Class 8 trucks equipped with PACCAR MX-13 engines, and those trucks have logged nearly 170 million miles since the system entered production last summer,” said Jason Skoog, Kenworth’s assistant general manager for sales and marketing. “The growth isn’t stopping there. We’ve expanded our Kenworth TruckTech+ offering this year by making it standard on new Class 8 Kenworth trucks with the PACCAR MX-11 engine now in production.”

A complimentary two-year subscription to TruckTech+ is available, as long as the truck is under the two-year standard warranty. The subscription is also complimentary for customers purchasing extended engine warranties through Kenworth. After the warranty period, Kenworth’s remote diagnostics tool can be maintained by subscription.

“Kenworth’s TruckTech+ is a breakthrough in how fleets monitor the health of their Kenworths on the road,” said Skoog. “Since Kenworth TruckTech+ describes the issue, based on fault codes, it’s a game changer when it comes to keeping trucks on the road. Minor issues can be addressed on the road or back at the home terminal, while larger issues can be diagnosed and fixed at the nearest Kenworth dealership.”

According to Skoog, notifications to customers, via email, may include keep driving, no action required; keep driving and have the fault addressed during the next service interval; head to a dealer for service; or pull over to prevent damage. “If the customer needs to take the truck in for service, the system maps out the locations of the three closest repair facilities,” said Skoog. “In addition, the data is sent to a secure web portal where the fleet manager can review the truck’s location, status, identified issue and recommended solution.”

According to Mike McDonald, director of fleet maintenance for Don Hummer Trucking, remote diagnostics and TruckTech+ represents a big advancement in keeping trucks rolling. Don Hummer Trucking is a truckload carrier with 215 company trucks and 85 independent contractors. It recently put 75 Kenworth T680s with the PACCAR MX-13 engine into service.

“With hours of service rules, it’s important we understand what a dash light means,” McDonald said. “TruckTech+ tells us in simple-to-understand messaging the severity of the issue so we can take their remaining hours into consideration and decide how far we can let the driver continue and schedule service when it makes the most sense. Having this is a huge asset to our fleet.”