GuardDog Connect to monitor fault codes

March 17, 2015

Mack Trucks announced that Mack GuardDog Connect, the proactive integrated telematics system, will monitor critical fault codes for Mack mDRIVE automated manual transmissions.

Critical fault codes are those signifying a major issue that could result in a vehicle being out of operation. GuardDog Connect will begin monitoring mDRIVE and Mack’s newest version of the automated manual transmission, the mDRIVE HD, in April.

GuardDog Connect for mDRIVE and mDRIVE HD will be available for model year 2016 vehicles equipped with OBD (onboard diagnostics) 2015 emissions controls. This system has been standard on the Mack Pinnacle, Mack Granite, and Titan by Mack models since 2013, and beginning in April for TerraPro concrete pumpers. It monitors fault codes that could potentially shut down a truck or lead to an unplanned visit to the dealer. GuardDog Connect enables quick diagnosis of issues, proactive scheduling for repairs, and confirmation that needed parts are in stock and ready to install, all while the truck is on the job. The system is managed through Mack’s Uptime Center, newly opened in Greensboro NC.

mDRIVE is currently standard in the Mack Pinnacle model, and mDRIVE HD is standard as of March orders in the Mack Granite and Titan by Mack models.