For 23 years, employee-owned Pacific States Petroleum, California’s largest on-site fueling company, has delivered on-time, top-notch service. But behind the scenes, the company was drowning in paperwork and manual task management. Their over-reliance on paperwork and manual processes led to inefficiencies and occasional errors.
Then the leadership team at Pacific States realized it was time for a change.
Navigating the challenges of on-site fueling
Managing the nuances of on-site fueling on paper and spreadsheets made it challenging to track drivers, know which sites they are delivering to, or even confirm whether an order was delivered or not.
Moreover, dispatchers found it tedious to manually input all the order information into their database and dispatch call-in orders to drivers via phone calls. There was always a loss in translation.
These challenges are further amplified with running a multi-branch operation. As Michael Louis, vice president of Pacific States notes, ‘Managing operations for multiple branches throughout California and Nevada made it necessary to find a partner that could provide a cloud-based dispatch platform.”
In response to these operational hurdles, FleetPanda offered a cloud-based solution, designed to streamline operation workflows and maximize efficiency.
Transitioning from paper to paperless
Implementing FleetPanda wasn’t a mere tech upgrade; it propelled Pacific States into the digital age.
Dispatchers now have real-time access to driver locations and compartment-level inventory, making it possible for dispatchers to route call-in orders based on driver locations and the inventory they’re carrying.
Drivers were better able to manage their workflows using the smartphone app especially in remote locations.
And the integration with DM2 ensured same-day billing.
The “cherry on the cake” is FleetPanda’s support and in-depth, onsite training, which made the transition quick and smooth.
Accelerating success through digital transformation
The complete elimination of paperwork empowered Pacific States with efficiency like never before. And their journey is a testament to the importance of technology to lead a successful business.
“With FleetPanda, we can effortlessly keep track of our drivers and deliveries, even in isolated areas,” Louis said. “This level of transparency has improved the way we handle the complexities of our operations. FleetPanda has kept their promise of continuing to develop their product to make us feel like we have a customized digital dispatch solution.”