Design Interactive
Remote Collaboration Video Calling

Design Interactive introduces Remote Collaboration Video Calling

Dec. 20, 2019
New feature for AUGMENTOR transportation-focused training connects techs with expert sources, procedures in real time

Design Interactive, a family-owned provider of augmented and virtual reality (AR/VR) training solutions, recently added Remote Collaboration Video Calling (RCVC).

Used with AUGMENTOR, Design Interactive’s training solution for fleet maintenance personnel, RCVC connects technicians to expert sources and access to procedures in real time.

“With our Remote Collaboration Video Calling, technicians now have the ability when they are working on a truck to contact other technicians or experts and simultaneously see the procedures they need to execute in real time,” said Matt Johnston, division head for commercial solutions at Design Interactive. “With this new capability, the AUGMENTOR platform becomes a highly interactive device that speeds up the technician’s ability to solve a problem or complete a repair correctly.”

With RCVC, technicians instantly are connected to several sources. From other technicians, managers and training personnel, techs now have access to procedures, OEM and/or manufacturer’s technical center, the company said. Also, while on a call, technicians can access procedures they need to execute repairs in real time.

The days of suppliers needing to visit every facility to solve a problem are gone, the company maintained. Remote Collaboration Video Calling can be used to provide training modules and document advice. Enterprises also can use the system to manage multiple calls or to follow up if call volume is high. Utilizing augmented reality, video- and computer-based technologies, technicians can be effectively trained regardless of their environment, allowing for consistent training, as well as shorter repair and diagnostic times. 

AUGMENTOR also features a web portal for creating, editing and distributing training modules to Android, iOS and the HoloLens quickly and effectively across multiple locations, Design Interactive said.

The new Remote Collaboration Video Calling feature for AUGMENTOR is now available on mobile devices and in the AUGMENTOR web portal, and a version for HoloLens headsets is expected in the first quarter of 2020.

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Commercial Vehicle Staff | staff