The National Institute for Automotive Service Excellence (ASE) recently awarded Continuing Automotive Service Education (CASE) accreditation to Volvo Trucks Academy, the training arm of Volvo Trucks in North America.
CASE accreditation helps ensure quality training programs, which ultimately improve a retail dealer’s ability to provide exceptional customer service and support. The voluntary accreditation program reviews a training provider’s programs against established industry standards, ensuring that the continuing education training adheres to best practices.
Volvo Trucks Academy provides dealership sales, parts, service, technician, and driver training programs through online e-learning and instructor-led classes held at six locations throughout the United States and Canada. Technician and driver training programs are offered exclusively to Volvo customers. Volvo Trucks Academy delivered more than 5,800 instructor-led training courses and nearly 110,000 e-learning courses to Volvo dealerships and Volvo customers in 2013.
ASE is a non-profit organization established to improve competence of automotive service technicians through voluntary testing and certification. Recognizing the need for ongoing training of service technicians to keep up with increasingly complex technology, ASE established CASE Accreditation as a voluntary certification program for training providers that offer continuing education to working service technicians.
Volvo Trucks continues to invest in developing new technicians and fostering the knowledge and skills of aspiring Volvo master technicians. Through its partnership with WyoTech, students in the institution’s Diesel Advanced Technology Education program receive training tailored specifically for Volvo chassis, powertrain, emissions, electronics, and electrical systems in preparation for an entry-level position servicing and repairing Volvo trucks.
Volvo’s VistaTech certification program provides technicians the opportunity to complete instructor-led and web-based training courses to develop skills and attain advanced certification levels toward becoming a Volvo master technician. The VistaTech certification program is a tool for helping technicians further their careers and increase the number of Volvo master technicians in the Volvo Trucks dealer network.