WorkHound, an employee feedback management platform, recently introduced a new two-way anonymous chat capability. The new feature allows companies and workers to engage in anonymous problem-resolving conversations via text in real time, facilitating open dialogue across frontline workforces.
“Feedback is critical to ensuring employees feel heard and valued,” Max Farrell, WorkHound CEO, said in a news release. “Our new two-way anonymous chat feature helps companies create an open environment for workers to provide this essential feedback.”
After receiving anonymous feedback through WorkHound, companies can engage deeper with workers by opening an anonymous two-way chat via text message. When the company starts a chat, the worker gets a text message letting them know someone from the organization wants to talk—and that the conversation will remain anonymous. Both parties then can chat until the issue is resolved.
WorkHound two-way chat encourages workers to share thoughts freely and stimulates diverse feedback from all personality types, the company said. Two-way chat also boosts engagement and honest communication, leading to faster resolutions.
“It’s more user friendly and allows for quicker resolution, which helps even more with retention,” said Jennifer Clark, experience improvement manager at USA Truck, a DB Schenker company. “[The chat feature also] allows more proof that the platform is anonymous.”
The new feature is available at no additional cost through Memorial Day for existing WorkHound users, the company added.