WABCO Holdings, a global supplier of braking control systems and other advanced technologies, recently launched the WABCO Service Partner (WSP) program in North America.
Through this enhancement of its aftermarket support, WABCO will certify vehicle service facilities that meet its stringent technical and safety standards in the maintenance and repair of commercial vehicles, the company said.
The WSP program creates a network of certified service facilities that have undergone specialized training by WABCO technical experts to attain extensive knowledge of the company’s products and services. Certified WSPs provide service, repair or replacement of WABCO’s suite of products for trucks, trailers, off-road equipment and other vehicles.
“To become a WABCO Service Partner, a facility must excel in all areas of training and safety standards and be a proven industry leader in the work they do,” said Abe Aon, business leader for North America aftersales, service and support. “Customers can rest assured that if service is done by a WSP, it is done by a highly trained, WABCO-endorsed provider.”
WABCO said the WSP program is designed to increase uptime for customers, getting them back on the road as quickly as possible, and provide peace of mind that service was performed by a certified facility. All WSPs have access to WABCO Customer Care Center and expedited warranty claims handling to provide customers with quick and reliable service.
WABCO’s first US-based service provider in North America is Michigan CAT, a unit of MacAllister Machinery based in Novi MI.
The Caterpillar dealer has operations in eight Michigan cities and specializes in selling and servicing construction, off-highway and agricultural equipment, used trucks and trailers and fleet management solutions.
“We are pleased to welcome Michigan CAT as our first WABCO Service Partner,” Aon said. “By combining their commitment to service with their in-depth knowledge of WABCO products and services, Michigan CAT ensures a first-rate customer experience and the relationship will be excellent for us for the long term.”
WABCO said it expects to soon finalize certification of two more service providers and has begun accepting applications for additional shops that meet its requirements to join the growing network. The goal is to expand the program to include more than 100 new WSPs by the end of 2020.