Mack Trucks is giving its connected customers a break amid the ongoing public health crisis.
The truck manufacturer says it is extending its Mack GuardDog Connect uptime service and support bundle at no additional cost to customers with packages expiring between May 1 and Dec 31, 2020. The additional support will last through the end of the year or a minimum of three months, whichever is longer.
“Mack Trucks knows how difficult times are during the global coronavirus pandemic, and we wanted to provide our customers additional support,” said David Pardue, Mack Trucks vice president of connected vehicle and uptime services. “We hope that extending our uptime service bundle for no charge to the customer will help them continue to more easily receive access to our best-in-class support.”
Included in the bundle is Mack GuardDog Connect, Mack’s fully integrated telematics solution. Customers also have access to Mack OneCall, Mack’s 24/7 customer support and Mack ASIST, Mack’s web-based service management program. Mack Over The Air remote software updates are included, as well.
Mack OneCall agents at the Mack Uptime Center offer support to customers experiencing planned and unplanned service events, including scheduling service and repairs. Agents also respond to events that are proactively identified through GuardDog Connect, standard on all Mack models equipped with Mack engines.
GuardDog Connect also enables Mack Over The Air, offering remote software updates for powertrain components and vehicle parameters for Mack trucks equipped with 2017 or newer Mack engines. Updates are scheduled for when it works best for the customer. In February, the company announced driver-activated updates, enabling customers to initiate onboard updates through the vehicle instrument cluster whenever and wherever it’s most convenient for them. This feature will be available in the fourth quarter of 2020, Mack said.
In addition, Mack Trucks and Mack Financial Services (MFS) are offering a competitive Fair Market Value (FMV) lease payment in Canada for 2020 and 2019 Mack Anthem 70-inch sleeper models. Eligible vehicles must be retailed on or before Sept 30, 2020, to qualify. The FMV program is valid to Sept. 30.
Mack also recently launched info.macktrucks.com/thankyou, an online resource offering useful information from government agencies and other key sources, to help trucking companies and dealers during the COVID-19 situation. The dedicated webpage also offers Mack-specific updates regarding customer support, parts availability, production and a link to dealer locations.