Teletrac Inc has unveiled the Dynamic Dispatch feature for FleetDirector, its flagship fleet tracking product. Dynamic Dispatch will be an optional feature to enhance FleetDirector's benefits for fleet communications, customer service, and customer response time by further simplifying dispatcher-to-driver communications. The new feature eliminates key strokes and automates vehicle location, routing, and information updates.
FleetDirector system enables dispatchers to view the location of vehicles in real-time over maps on their computer screen, eliminating the need to manually radio each driver to determine his location. Vehicles are equipped with Message Data Terminals (MDT), where dispatchers can send drivers free-form text messages communicating a new job location or asking a question. Drivers can send free-form messages back to the dispatcher's computer screen.