Mystic Bulk Carriers Inc has a new Logistics and Load Planning Center at its corporate headquarters in Astoria NY. Based on 29 years of experience using a central order and dispatch system for its internal workflow, Mystic built on its existing distribution system to create an advanced-technology center.
Within the center, the Customer Service Group handles all incoming orders and shipper-initiated load changes via the Internet, telephone, or facsimile. All orders and load changes are collated by the system and instantaneously routed to the load planning center, where real-time dispatch and tracking is viewed online, in real time, 24/7. The load planning center automatically distributes workflow to each outlying terminal and instantly reports truck location and estimated time of arrival.
Mystic's shippers can view the status of their orders at the password-protected web site, www.mysticbulk.com.