Detroit Diesel Corporation’s Virtual Technician onboard diagnostic system was named a Silver Award winner in the Applied Technologies/Smart Systems category at the Edison Awards.
Developed in collaboration with Zonar and available for Freightliner and Western Star trucks with an EPA 2010 and later Detroit engines, the proprietary Virtual Technician technology helps reduce downtime and decrease maintenance costs by providing a technical snapshot of the engine’s status as soon as the Check Engine light comes on. The Detroit Customer Support Center then relays the information to the provided contact to determine the exact issue, recommended service, how soon the engine needs to be serviced, and supply the closest authorized Detroit service location. Trained technicians are then alerted in advance of the customer’s arrival, so they can quickly line up the parts, arrange for service and repair the problem.
“Being recognized with an Edison Award is a significant honor, and we are proud that Detroit Virtual Technician has earned this achievement,” says Richard Shearing, general manager of sales, Detroit. “Virtual Technician is a ground-breaking technology that underscores our unwavering commitment to providing our customers with the most advanced tools to increase productivity and efficiency.”
Virtual Technician is part of the Detroit brand family, which includes Detroit DT12 automated manual transmission, Detroit Axles, four different displacement Detroit engines, and Detroit Visibility. This is the second award given to Detroit Virtual Technician, which received the Technology and Maintenance Council’s Best of the Best award in 2012.
Established in 1987 and named after Thomas Alva Edison, the Edison Awards honor excellence in product and service development, human-centered design, and innovation. Evaluated by a panel of 3,000 judges, award winners represent game-changing products, services, and excellence.