Detroit Diesel Corporation announced that Detroit Virtual Technician received the Silver Award in Remote Diagnostics at the 2014 Connected World Conference Awards in Chicago. This award recognizes products that have successfully leveraged M2M technology and connected devices to solve critical issues, with quantifiable results.
Developed in collaboration with Zonar, Virtual Technician features propriety technology that reduces downtime and decreases maintenance costs by providing a real-time, technical snapshot of the engine’s status as soon as fault codes are triggered. The Detroit Customer Service Support Center then determines the exact issue and severity of the problem, recommends service, and alerts the nearest equipped repair facility in advance of the customer’s arrival.
Installed in more than 70,000 Freightliner trucks equipped with Detroit engines, this system helps drivers and fleet managers make informed decisions on repairs.
Virtual Technician is part of the Detroit Connect suite of integrated telematics systems, which includes Visibility fleet software and the new On-Board Tablet. Together, these products provide a critical link for vehicles, drivers, and fleet managers. Access www.DemandDetroit.com/connect for more information.