Mack Trucks has certified its 100th dealer location as a Mack Certified Uptime Center--an accreditation signifying the dealer has met stringent requirements to better improve service and help keep customers’ trucks up and running.
Standardized workflows and processes at Mack Certified Uptime Centers, combined with redesigned service bays, enable quicker repairs and more streamlined service for customers. Mack began distinguishing dealerships that achieved the guidelines to be a Mack Certified Uptime Center in January 2016.
“Attaining 100 Mack Certified Uptime Centers in a relatively short amount of time exemplifies how Mack dealerships are committed to going above and beyond to best meet the needs of customers,” said Jonathan Randall, senior vice-president of sales for Mack Trucks North America. “We have many more dealerships in the pipeline for this certification, and I’m pleased to see dealers dedicating resources to better manage uptime and obtain this distinction.”
Mack Certified Uptime Centers feature “uptime bays” reserved specifically for trucks with service and repair tasks requiring less than four hours of work. Customers with vehicles needing a quick repair are rapidly diagnosed, serviced and returned to work, increasing efficiency at the dealership and improving a customer’s ROI.
Results show that Mack Certified Uptime Centers helped increase shop efficiency by 24% and reduce check-in time by more than 40 minutes.
Mack’s Uptime Solutions, including Mack GuardDog Connect telematics and Mack ASIST service management system, are built into the new Mack Certified Uptime Centers’ workflows.
Working with its partner Geotab, a leading global provider of end-to-end telematics technology, Mack now offers connectivity for older Mack vehicles that are not equipped with the GuardDog Connect telematics hardware. After installing a small Geotab telematics device, the Mack Uptime Center will be able to monitor the same critical vehicle codes as GuardDog Connect hardware.
If an issue is detected, Mack OneCall agents will evaluate and provide the customer’s designated contact with decision-critical information through Mack ASIST, an online communications and service management portal. Repair scheduling, as well as parts and service bay availability, are also confirmed, all while the truck is still on the job.
“Mack consistently seeks opportunities to extend its uptime solutions, and we’re pleased that dealerships share the same business philosophy of maximizing efficiency,” said David Pardue, Mack Trucks vice-president of connected vehicles and uptime services.