Volvo Trucks’ Remote Diagnostics connected vehicle platform is now providing proactive diagnostic and repair planning assistance to 25,000 trucks throughout the United States and Canada. Averitt Express of Cookesville TN recently took delivery of and put into service the 25,000th truck, a Volvo VNL 670.
“The Remote Diagnostics feature allows our corporate maintenance team to work with our drivers and in-house shops, to proactively assess and address issues,” says Steve Maxson, vice-president of equipment for Averitt Express. “This dramatically reduces downtime, which keeps our equipment on the road delivering the freight on time. This contributes to driver and customer satisfaction; as well as reducing costs associated with road breakdowns and towing.”
Standard on all new Volvo-powered vehicles, Remote Diagnostics has demonstrated a marked improvement in repair accuracy and efficiency, reducing the average diagnostic time at a service location by up to 70% and lowering the average time of repair by more than 20%. In addition to providing proactive diagnostic and repair planning assistance, Remote Diagnostics helps improve parts availability and provides technicians at the repairing dealer with easy-to-read repair instructions before the truck arrives for service. Remote Diagnostics also provides service case communication and documentation among Volvo Action Service, dealers and customers through ASIST, Volvo’s web-based service management tool.
“Fuel efficiency and vehicle uptime remain two of our greatest focal points as we continually work to increase the value of ownership for Volvo customers,” says Göran Nyberg, president of Volvo Trucks North American Sales & Marketing. “A single day of additional uptime delivers about the same cost savings as a 2% fuel efficiency improvement yields during the course of a year. Knowing the tremendous value of uptime, we continue to invest heavily throughout our organization to help keep our customers on the road and making money.”