Operations Manager
City Kennett Square
State PA
Country United States
Description
PRIMARY JOB ACCOUNTABILITIES
- Demonstrate Transplace Leadership Principles
- Lead by Example
- Communicate Effectively
- Build a Great Team
- Deliver Results
- Operations Management (Manage daily execution)
- Customer Relationship (Consistent and professional communications; effective, prompt and courteous communications with respect to difficult situations, relaying service failures, etc.)
- Meet or Exceed Transplace and Customer Targeted Financial Objectives
- Achieve Internal Brokerage Goals (Ensure appropriate use of internal high-service, fair and cost competitive brokerage services)
ESSENTIAL FUNCTIONS AND TASKS
- Pro-actively identify and communicate issues, propose and implement solutions for continuous improvement in regards to processes, cost, service, and profitability
- Conflict resolution and problem solving
- Determine eligibility for additional non-committed freight to be awarded to internal brokerage services and actively support and encourage the awards
- Develop and distribute customer reports and internal performance management reports
- Negotiate and contract rate agreements with carriers, reconcile established rate levels with available purchased transportation providers, seek out new carriers to provide service at competitive rate levels
- Rate Quotes
- TMS Updates/Maintenance (including rates, SRG, OCA, FAM, SPT, etc.)
- Monitor and hold team accountable for all key job functions
- Review, analyze, and understand matters related to P&Ls
- Deliver cost savings / cost containment to customer and/or Transplace
- Retain overall ownership of assigned areas of responsibility
Requirements
KNOWLEDGE AND EXPERTISE
- Working Knowledge and Utilization of the appropriate transportation management system
- Knowledge of Microsoft Tools (Ability to leverage Excel and other MS programs, including Word, Outlook, Lync, etc.)
- Knowledge of the Customer's Business (Knowledge and understanding of the customer product, ability to flowchart the customer's basic supply chain, speak the customer's language and understand the customer's key service measures, etc.)
- The "I am Transplace" Way (Protocols for answering the phone, e-mail, IM, etc. etiquette and professional standards)
- Industry Expertise (Transportation industry knowledge, including key terminology; and, general knowledge of primary customer industries)
- Transplace Expertise (Understand and know the Mission, Values and Goals, organizational structure, company history, how we function internally, administration, best practices, processes, behavior, the complete Transplace order-to-cash, etc.)
- Geographical Expertise (Geographical understanding of the continental US and Canada. Understanding of mileage as it relates to the passage of time, including DOT & Speed governance, including Transit time difference based on mode)
SKILLS
- Advanced computer skills
- Microsoft Excel (Advanced knowledge of Microsoft Excel including but not limited to VLookup, Pivot Tables and advanced formulas)
- Effective analytical and problem-solving capabilities
- Ability to envision and implement new concepts/strategies
- Simultaneous management of multiple tasks
- Negotiation skills
- Advanced written, oral, and presentation communication skills
EXPERIENCE
4 years of logistics or customer service, 2 years of management
TRAVEL
Extensive travel required during on-boarding, but then limited thereafter
EDUCATION
College degree
ABOUT TRANSPLACE
Transplace is a non-asset, North America-based third party logistics (3PL) provider offering manufacturers, retailers, chemical and consumer packaged goods companies the optimal blend of logistics technology and transportation management services. From complete logistics management outsourcing to SaaS transportation management system (TMS) and supply chain network planning and design to high-quality brokerage services, Transplace has proven the ability to deliver both rapid return on investment and consistent value to customers. The company is recognized among the elite global 3PLs by a customer base that includes many of the largest shippers in the world.
Transplace constantly strives to exceed the transportation expectations of our customers, from consumer packaged goods, chemical and petroleum companies, to discrete manufacturing and retail. Our goal for global supply chain excellence is outlined in our Mission and supported by our Core Values and Executive Leadership.
Follow the company on Twitter, Facebook and the Transplace Industry Blog:
http://blog.transplace.com
http://twitter.com.transplace
http://www.facebook.com/transplace
EQUAL OPPORTUNITY EMPLOYER
Equal Employment Opportunity has been, and will continue to be, a fundamental principle of Transplace, where employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law.