Heil Trailer International presented its 2008 “Going the Extra Mile” Service Award to RW McCollum Company Inc, Greensboro, North Carolina.
Brian Cooke, RW McCollum vice-president, and Allen Cooke, RW McCollum vice-president, accepted the award from Greg Heyer, Heil vice-president of sales and marketing, at the National Tank Truck Carriers 2008 Cargo Tank Maintenance Seminar & Equipment Show in Louisville, Kentucky.
All of the finalists in the competition were awarded a plaque honoring them for their superior service and dedication to customer relationships. Finalists in the competition were Bay State Truck & Trailer, Rehoboth, Massachusetts; The Jack Olsta Company, Huntsville, Texas; Stuart Tank Sales Corp, Elkhorn, Wisconsin; and Werts Welding & Tank Service, Wood River, Illinois.
The service award is presented annually to the distributor with the highest overall customer satisfaction rating as measured by a survey sent to end users upon receipt of new trailer warranty registration. The survey includes 18 questions covering dealer service, product presentation, and overall satisfaction with the purchase experience. All questions are weighed equally to provide a level playing field for the trailer distributors.
Each of four crystal columns on the award trophy signifies a Heil brand pillar: history of excellence, innovative products and service, a rich culture for building strong relationships, and providing superior service.